Online Banking Security

You have to protect your information at all times be it over the internet or during your normal banking activities by simply following these tips:

Protect your Password and Personal Information:
Do not use passwords that are easy to guess, e.g. your name, your date of birth, your telephone number(s), etc.
Always log into Internet Banking via our sites at the following addresses: and not through other links.
Avoid logging into Internet Banking from Internet Cafes, Libraries or public sites.
Always close the window once you have logged out of your Internet Banking session.
Important: No one at DenizBank AG will ever ask you for your internet banking password. If someone does ask you for it, they do not represent the Bank and you should not under any circumstance provide this information.

Protect your Computer and Internet session:
Never share your computer.
Use a password on your PC to prevent unauthorised access to your information.
Be wary of opening email messages from untrustworthy sources, especially if they contain attachments.
Use personal firewalls and anti-virus software.
Avoid downloading software such as screen savers, desktop themes, games, and other executable type programs from websites that are obscure or unidentifiable. These programs may contain Trojan viruses that would enable hackers to monitor or take over your PC.
Disable all unnecessary services running on your computer.
Always verify that the site is the genuine Denizbank AG site.
Do not leave your internet banking session unattended at any time.
Before you start your internet banking session, ensure that all other internet sessions are closed. If your internet banking session is open we recommend that you do not open other internet browsers at the same time.