Privacy Policy

Our privacy policy is very important to us. In our privacy policy section, you will find all the essential information on the topic.
DenizBank AG offers transparency, security and integrity regarding the handling of your personal data. We are committed to processing your data with the utmost care and to protecting them against any misuse. Due to the EU General Data Protection Regulation – which has entered into force on 25 May 2018 – and the Data Protection Adjustment Act 2018, special provisions will apply in addition to the existing statutory regulations with regard to the processing of personal data.

Below you will find an overview on how we process your personal data as well as information about your rights under the EU General Data Protection Regulation.

We kindly ask you to share this information with current and future authorised representatives as well as with any co-debtors.

Our privacy notices (pursuant to Articles 13 and 14 of the General Data Protection Regulation) provide you with detailed information. Upon your request, we can send them to you in paper form as well.

Privacy notice pursuant to Art. 13 und 14 GDPR (natural person)
Privacy notice pursuant to Art. 13 und 14 GDPR (legal entity)

Cookie Policy – Information on the collection of personal data when visiting our website

Scope of the data processing activity

Our website uses cookies. Cookies are small scripts that are sent by us to the browser of your personal device during your visit to our website and are then stored there. Some functions of our website cannot be offered without the use of technically necessary cookies or the use of optional cookies. Other cookies let us to perform various analyses. Cookies are, for example, able to recognize the browser you are using when you revisit our website and to transmit various information to us. With the cookies, we can also make our website more user-friendly and effective for you, e.g. by tracking your use of our website and determining your preferred settings (e.g. country and language settings). If third parties process information via cookies, they collect the information directly via your browser. Cookies do not cause any damage to your end device. They cannot execute programs or contain viruses. Various types of cookies are used on our website. Their type and function are explained in detail below:

Our website uses transient cookies that are automatically deleted as soon as you close your browser. This type of cookies allows for recording your session ID. Thereby, different requests of your browser can be assigned to a common session and we can recognize your end device during subsequent website visits within a session.

Persistent cookies are used on our website. Persistent cookies are cookies that are stored in your browser for a longer period of time and transmit information to us. The respective retention period differs depending on the cookie. You can delete persistent cookies independently via your browser settings.

Essential Cookies

These cookies are required for technical reasons so you can visit our website and use functionalities offered by us, in particular: language settings, the use of our online forms and information we need for billing partner services and to store your settings regarding your consent to the processing purposes.

Statistical and marketing cookies (optional cookies)

Statistical cookies enable us to analyze website usage and improve the performance and functionality of our website. For example, information is collected about how users utilize our website, which pages are accessed most frequently, or whether error messages are displayed on certain pages. In addition, these cookies contribute to a secure and compliant use of the

Furthermore, we might use marketing cookies for advertising and for analysis of our marketing measures. In this case, we monitor your user behavior in order to be able to offer you personalized advertising. We process marketing cookies for a maximum period of three years or until earlier withdrawal of consent. Such withdrawal of consent does not impact the lawfulness of the processing carried out up to the time of withdrawal.

In connection with optional cookies, we also use tracking and analysis tools to ensure the continuous optimization and customized design of our website. With the help of tracking tools, it is also possible for us to statistically record the use of our website by users and to further develop our online services for you using the experience gained.

For detailed information on each of the Cookie Services as well as the tracking and analysis tools and our partner services within and outside the EU please see the Cookie Preferences.

Cookie Preferences and legal basis for the use of cookies and tracking and analysis tools and data transfer outside the EU

You can change your cookie preferences at any time in the Cookie Preferences.

We use optional cookies and related tracking and analysis tools only on the basis of your consent. You may withdraw your consent in whole or in part at any time in the Cookie Preferences. The revocation does not affect the lawfulness of the processing already carried out. We process technically necessary cookies and related data on the basis of our legitimate interest in ensuring the proper functionality of this website.

If you agree only to the use of technically necessary cookies, the functionality of our website may be limited.

Considering the purposes of processing described above under lit. a., the legal basis for the processing of personal data using essential cookies is Art. 6 (1) lit. f GDPR. If you have given us your consent to the use of optional cookies and tracking and analysis tools based on the notices we provide on the website ("Cookie Banner" or Cookie Preferences), the lawfulness of the use is based on Art. 6 para. 1 lit. a GDPR.

Please note that our website is hosted by our service provider Intertech Bilgi İşlem ve Pazarlama Ticaret A.Ş. in Turkey. For this purpose, appropriate safeguards in form of the applicable version of the standard contractual clauses of the European Commission pursuant to Art. 46 para. 2 lit. c DSGVO together with corresponding technical and organizational measures have been implemented.

Cookie related data retention period

As soon as the data transmitted to us via cookies is no longer required to achieve the purposes described above or, in case of optional cookies, you have revoked your consent to the use of individual or all cookies or, in case of advertising cookies, the storage period specified above has expired, the related data will be deleted within GDPR-compliant erasure periods. Longer retention periods may apply in individual cases if required by law.

Browser Configurations

Most browsers are set to accept cookies by default. Anyway, you can configure your respective browser so that it only accepts certain cookies or no cookies at all. However, please note that you may no longer be able to use all the functions of our website if your browser settings disable cookies on our website. You can also delete cookies already stored in your browser via your browser settings or have the storage period displayed. Furthermore, it is possible to set your browser to notify you before cookies are stored. Since the various types of browsers can differ in their respective functionalities, please refer to the respective help menu of your browser for the configuration options.

If you want a comprehensive overview of all third-party accesses to your browser, we recommend installing specially developed plugins for this purpose.