information on the topic.
DenizBank AG offers transparency, security and integrity regarding the handling of your personal data. We are
committed to processing your data with the utmost care and to protecting them against any misuse. Due to the EU
General Data Protection Regulation – which has entered into force on 25 May 2018 – and the Data Protection
Adjustment Act 2018, special provisions will apply in addition to the existing statutory regulations with regard
processing of personal data.
Below you will find an overview on how we process your personal data as well as information about your rights under the EU General Data Protection Regulation.
We kindly ask you to share this information with current and future authorised representatives as well as with any co-debtors.
Our privacy notices (pursuant to Articles 13 and 14 of the General Data Protection Regulation) provide you with
detailed information. You may download the applicable versions or send us a request if you would like to receive
them in paper form.
Münchener Straße 7
60329 Frankfurt am Main
Tel: +49 69 - 4272 603-0
Fax: +49 69 - 4272 603-4629
Data protection officer:
Münchener Straße 7
60329 Frankfurt am Main
We process the personal data provided by customers,
potential customers and/or interested parties within the
framework of our business relationships.
Pursuant to GwG (Anti-Money-Laundering-Act), DenizBank AG is obliged to prove, amongst other things, the
identity, the beneficial owner or the trustor of the customer, to
check the purpose pursued by the customer, to evaluate the
intended nature of the business relationship, to obtain and
check information on the origin of the funds used, and to
continuously monitor both the business relationship and the
transactions carried out within its scope.
Where necessary for providing our services, personal data
we have legitimately obtained from the group companies of
DenizBank AG or other third parties (e.g. service providers,
Scoring-Agencies) are rightfully processed as well (e.g. for
the fulfilment of contracts or due to your declaration of
consent). Data we have legitimately obtained from publicly
available sources (e.g. land registers, company registers and
registers of associations, press, media, or the internet) are
rightfully processed as well.
The personal data we process include, inter alia, the following
Basic data (first and last name, academic degree,
address and contact data (telephone number, email
address)) and further personal data (date and place of
birth, gender, nationality, marital status, legal capacity,
professional title/nature of employment (employed/selfemployed))
Identification data (such as ID card data) und
authentication data (such as specimen signature)
Legally relevant data in accordance with the KYC
principle (e.g. customer profile, documentation about the
purpose and nature of the business relationship, proof of
source of funds, PEP check);
Tax-related data (e.g. tax ID, FATCA status and/or CRS
Information relevant to creditworthiness (e.g. SCHUFA)
Our correspondence with you (such as written
communications, consultation records, memos)
Information derived from electronic communications with
DenizBank AG (e.g. apps or cookies)
In general, the contents and the scope of the personal data
we collect depend on the respective products/services. Apart
from the data mentioned above, we are allowed to collect
process and retain further personal data. These primarily
Account and payment transactions (incl. internet
Data resulting from the fulfilment of our contractual
obligations (e.g. payment transaction data) or data relating to
the order or the payee (e.g. payment orders/standing orders).
Savings and deposits
Data resulting from the fulfilment of our contractual
obligations (e.g. turnover), direct debits, documentation data
(e.g. memos, consultation records).
Information on knowledge and/or experience with regard to
securities (MiFID II status), investment behaviour/strategy
(scope, frequency, risk-taking), profession, financial situation
(assets, liabilities, income from salaried employment/selfemployment/commercial operations, expenses), foreseeable
changes in the financial circumstances (e.g. beginning of
retirement), specific objectives/essential concerns in the
future (e.g. planned acquisitions, settlement of liabilities), tax-related information, documentation data (e.g. suitability
Brokerage of insurance policies/home purchase savings
Product data, documentation data (e.g. memos).
Consumer financing (consumers)
Documents relating to the customer's creditworthiness (proof
of income (e.g. payslips, third-party statements)),
professional situation (employer, nature and duration of the
employment relationship), marital status and number of
dependent children, scoring/rating data, purpose of use,
documentation data (e.g. memos).
Customer contact details
In the course of the establishment of the business
relationship as well as for its duration, we may contact you –
personally, by phone or in writing – and collect further
personal data (e.g. information about the contact channel,
date, occasion and result) as well as information on the
participation in marketing measures.
The aforementioned data are processed in accordance with
the data protection regulations. Moreover, our data
processing is based on the justifications stipulated in Article
6 Section 1 GDPR only. The main purposes are as follows:
Fulfilment of contractual obligations
Personal data are processed for the execution of banking
transactions and for the brokerage of insurances, building
society savings plans and private loans. These transactions
and activities are carried out within the framework of the
performance of the contracts entered into with you or for the
implementation of precontractual measures.
The specific details concerning the purpose of the processing
of your personal data primarily depend on the specific
product/service (see section 2). They can be looked up in the
corresponding contractual documents and in our terms and
Fulfilment of legal obligations or grounds of public
Processing of personal data may be necessary for the
purpose of fulfilling various legal obligations (e.g. from the
Banking Act, the Financial Market Money Laundering Act,
the Securities Supervision Act, the Stock Exchange Act,
etc.) as well as for prudential requirements (e..B the
European Central Bank, the European Banking Supervision,
the Austrian Financial Market Supervisory Authority, etc.) to
which the Bank is subject as an Austrian credit institution.
Examples of such cases are:
Notifications to the Money Laundering Reporting Office in
certain suspected cases (GWG)
providing information to the BaFin in accordance with the
WpHG and the BörseG, e.B. to monitor compliance with the
provisions on the market misuse of inside information
providing information to financial criminal authorities in the
context of a financial criminal procedure for an intentional
Disclosure of information to federal tax authorities in
accordance with Section 8 of the Account Register and
Account Inspection Act
EBA Guidelines for loan origination and monitoring
Assessment and management of risks as well as validation
and improvements of the models
Credit scoring and affordability in lending
This credit scoring uses statistical comparison groups to
assess the default risk of loan seekers. The calculated
"score value" is intended to provide a forecast of the
probability of a requested loan being repaid. The
affordability calculation esimates the financial ability to repay
a loan. If the risk of default is too high or financial ability to
repay a loan is too low, the loan application is rejected.
We may process your personal data for the following
purposes (non-exhaustive list):
Verification of your identity
Measures for the prevention of money laundering
and terrorism financing
Compliance with the provisions concerning market
abuse and insider information
Compliance with the fiscal control and reporting
obligations (exchange of information with tax or
financial crime authorities)
Measures for risk assessment and management at
both the bank and the parent company
Based on your consent
If you have given your consent to the processing of your
personal data for specific purposes (e.g. for email
advertising), the processing activity performed on the basis
of your consent is deemed lawful. Your personal data will be
processed exclusively for the purposes and within the scope
defined in your declaration of consent. You may revoke your
declaration of consent at any time with effect for the future.
This also applies to declarations of consent given before
entry into force of the GDPR (25 May 2018).
Safeguarding of legitimate interests
If required for the safeguarding of our legitimate interests or
those of third parties, we will process your data beyond the
actual fulfilment of the contract based on the balancing of
interests. Data processing for the safeguarding of legitimate
interests occurs, for instance, in the following cases:
Consultation of and data exchange with credit agencies
(e.g. SCHUFA) in order to identify credit and/or default
Recording of telephone calls (e.g. in the context of
Assertion of legal claims and defence in the event of
Safeguarding of the Bank's IT security and the smooth
running of the Bank's IT operations
Prevention and investigation of criminal offences
Measures concerning the safety of buildings and
facilities and the protection of customers, employees and
the Bank's property (e.g. video recordings inside/in front
of branch offices)
Measures for the prevention of money laundering and
General risk and business management measures as
well as measures for the development of products and
Personal data will only be processed and retained for as long
as necessary for the fulfilment of the aforementioned
purposes and, in any case, for the duration of the entire
business relationship as well as beyond this period in
compliance with the supervision requirements or statutory
retention periods, the statutory warranty periods or
contractual guarantee periods or whenever there are any
other lawful reasons that justify the retention on a case-bycase basis.
Your data will be deleted upon fulfilment of the purpose as
well as upon termination of the statutory retention periods, the
statutory warranty periods or the contractual guarantee
periods. In case of legal disputes, however, when the data
are needed as evidence, they will not be deleted before the
disputes are settled. The retention and documentation
obligations result, inter alia, from the Commercial Code, the
Federal Tax Code, the Banking Act, the Financial Market
Anti-Money Laundering Act and the Securities Supervision
Within the scope of our due diligence obligations relating to
the prevention of money laundering and terrorism financing,
we are obliged to obtain and retain certain personal
documents and information at the time the business
relationship is entered into or whenever occasional
transactions are to be executed. In particular, we will retain
copies of the documents and information required for the
fulfilment of the due diligence obligations described. The
same applies to the transaction slips and records required for
the tracing of transactions.
The statutory limitation periods pursuant to the Civil Code of
Austria (ABGB) are to be considered as regards the retention
and storage periods. The ABGB stipulates a general
limitation period of up to 30 years (from the date of
damage/occurrence of the damage) and, in certain cases, a
special limitation period of three years (from the date on
which the damage and the injuring party are known). Where
processing is based on your consent, the data will not be
deleted until you have revoked your consent.
Within the Bank, only those departments and/or employees
that require your data for the fulfilment of our contractual,
statutory and supervisory obligations as well as for our
legitimate interests will be given access to your data. Apart from that, we may disclose your personal data to processors
(service providers) if these comply with the data protection
requirements stipulated in writing in the order processing
agreements and if these are bound by confidentiality
obligations. In case we commission a processor, we remain
responsible for the protection of your personal data.
As regards the disclosure of data to recipients outside the
Bank, we point out that contractualy, we are obliged not to
disclose any customer-related information confided or made
available to us due to the business relationship. We are not
entitled to disclose your personal data unless required by
legal and/or supervisory provisions. Besides, we may
disclose your personal information if you have given your
consent or released us from our secrecy obligation in writing.
Where this is strictly necessary for the aforementioned
purposes, we will disclose your personal data to the
categories of recipients mentioned below. However, this only
occurs to the extent necessary.
Branch offices of our bank
Information services providers
Financial institutions, financial companies and financial
Society for Worldwide Interbank Financial
German Federal Bank
Ministry of Finance
Administrative authorities, courts and public corporations
External legal representatives, notaries, tax consultants,
auditors and annual auditors
US tax authorities
Creditor protection associations
IT services providers
Other service providers and partners
Collection agencies for the purpose of debt recovery
Data is not transmitted outside the European Union (to socalled third countries) unless required to execute your orders,
stipulated by law (e.g. due to fiscal reporting obligations) or
allowed due to your consent.
If required in individual cases, we may transmit your data to
an IT services provider (processor) established in a third
country in order to ensure the smooth running of the Bank's
IT operations. However, this is done in compliance with the
European level of data protection. In this respect, we would
like to point out that we do not use processors outside the
European Union unless the European Commission has taken
an adequacy decision with regard to the third country
concerned, or unless we have agreed upon EU standard
contractual terms or binding internal data protection
regulations which oblige the processor to comply with the
European level of data protection.
Appropriate technical and organisational measures have
been implemented in order to ensure the protection and
security of your personal data. These technical and
organisational measures protect your personal data against
access by unauthorised third parties. They include, in
particular, an authorisation concept as well as procedural,
organisational and digital protective measures concerning
our IT infrastructure.
These measures are updated on a continuous basis using
state-of-the-art technology. Besides, they are regularly
checked within the framework of internal and external audits.
Scope of the data processing activity
during your visit to our website and are then stored there. Some functions of our website cannot be offered
without the use of technically necessary cookies or the use of optional cookies. Other cookies let us to perform
various analyses. Cookies are, for example, able to recognize the browser you are using when you revisit our
website and to transmit various information to us. With the cookies, we can also make our website more
user-friendly and effective for you, e.g. by tracking your use of our website and determining your preferred
settings (e.g. country and language settings). If third parties process information via cookies, they collect
the information directly via your browser. Cookies do not cause any damage to your end device. They cannot
execute programs or contain viruses. Various types of cookies are used on our website. Their type and function
are explained in detail below:
Our website uses transient cookies that are automatically deleted as soon as you close your browser. This type
of cookies allows for recording your session ID. Thereby, different requests of your browser can be assigned to
a common session and we can recognize your end device during subsequent website visits within a session.
Persistent cookies are used on our website. Persistent cookies are cookies that are stored in your browser for a
longer period of time and transmit information to us. The respective retention period differs depending on the
cookie. You can delete persistent cookies independently via your browser settings.
These cookies are required for technical reasons so you can visit our website and use functionalities offered by
us, in particular: language settings, the use of our online forms and information we need for billing partner
services and to store your settings regarding your consent to the processing purposes.
Statistical and marketing cookies (optional cookies)
Statistical cookies enable us to analyze website usage and improve the performance and functionality of our
website. For example, information is collected about how users utilize our website, which pages are accessed
most frequently, or whether error messages are displayed on certain pages. In addition, these cookies contribute
to a secure and compliant use of the
Furthermore, we might use marketing cookies for advertising and for analysis of our marketing measures. In this
case, we monitor your user behavior in order to be able to offer you personalized advertising. We process
marketing cookies for a maximum period of three years or until earlier withdrawal of consent. Such withdrawal of
consent does not impact the lawfulness of the processing carried out up to the time of withdrawal.
In connection with optional cookies, we also use tracking and analysis tools to ensure the continuous
optimization and customized design of our website. With the help of tracking tools, it is also possible for us
to statistically record the use of our website by users and to further develop our online services for you using
the experience gained.
For detailed information on each of the Cookie Services as well as the tracking and analysis tools and our
partner services within and outside the EU please see the Cookie Preferences
tools and data transfer outside the EU
You can change your cookie preferences at any time in the Cookie Preferences
We use optional cookies and related tracking and analysis tools only on the basis of your consent. You may
withdraw your consent in whole or in part at any time in the Cookie Preferences
. The revocation does
not affect the lawfulness of the processing already carried out. We process technically necessary cookies and
related data on the basis of our legitimate interest in ensuring the proper functionality of this website.
If you agree only to the use of technically necessary cookies, the functionality of our website may be limited.
Considering the purposes of processing described above under lit. a., the legal basis for the processing of
personal data using essential cookies is Art. 6 (1) lit. f GDPR. If you have given us your consent to the use of
optional cookies and tracking and analysis tools based on the notices we provide on the website ("Cookie Banner"
or Cookie Preferences
lawfulness of the use is based on Art. 6 para. 1 lit. a GDPR.
Please note that our website is hosted by our service provider Intertech Bilgi İşlem ve Pazarlama Ticaret A.Ş.
in Turkey. For this purpose, appropriate safeguards in form of the applicable version of the standard
contractual clauses of the European Commission pursuant to Art. 46 para. 2 lit. c DSGVO together with
corresponding technical and organizational measures have been implemented.
Cookie related data retention period
As soon as the data transmitted to us via cookies is no longer required to achieve the purposes described above
or, in case of optional cookies, you have revoked your consent to the use of individual or all cookies or, in
case of advertising cookies, the storage period specified above has expired, the related data will be deleted
within GDPR-compliant erasure periods. Longer retention periods may apply in individual cases if required by
Most browsers are set to accept cookies by default. Anyway, you can configure your respective browser so that it
only accepts certain cookies or no cookies at all. However, please note that you may no longer be able to use
all the functions of our website if your browser settings disable cookies on our website. You can also delete
cookies already stored in your browser via your browser settings or have the storage period displayed.
Furthermore, it is possible to set your browser to notify you before cookies are stored. Since the various types
of browsers can differ in their respective functionalities, please refer to the respective help menu of your
browser for the configuration options.
If you want a comprehensive overview of all third-party accesses to your browser, we recommend installing
specially developed plugins for this purpose.
The processing of your personal data is automated with the
objective of evaluating certain personal aspects (so-called
profiling). Should we use these processes in individual cases,
we will inform you accordingly if required by law.
In particular, profiling is used in the following cases:
Due to statutory and regulatory provisions, we are
obliged to fight money laundering and terrorism
financing. To this end, we evaluate, for instance, your
payments and transactions. At the same time, these
measures are intended to protect you.
In the course of the granting of credits, we assess your
creditworthiness (credit assessment) using a scoring
system. This system uses recognised and proven
mathematical and statistical procedures. We use
statistical comparison groups in order to calculate the
default risk and/or the probability of the customers'
fulfilment of their contractual payment obligations. In
order to calculate this score value, we use, for instance,
the following data:
Basic data (e.g. marital status, number of children,
profession, employer, duration of employment)
Financial circumstances (e.g. income, assets,
expenses, existing liabilities, collaterals)
Payment behaviour and experience from previous
business relationships (e.g. credit history,
reminders, information provided by credit
Moreover, we may evaluate your data in order to
appropriately inform and advise you on products. This is
done using evaluation systems (e.g. statistical
procedures). We use the results in order to be able to
contact you in a needs-based and target-oriented way.
Provision of your data
Within the framework of our business relationship, you are
required to disclose the personal data necessary for the
establishment and implementation of a business relationship
and compliance with the associated contractual obligations.
The same applies to data the collection of which is required
If you fail to provide us with the requisite information and
documents, we are not allowed to establish the desired
business relationship, enter into the contract and/or execute
Your data protection rights, especially your rights of
access, rectification and deletion
Every person whose data are or were processed by us has
the following rights, provided that these are not subject to
statutory limitations and do not infringe any statutory
Right to receive information on whether personal data
are processed and, if so, on the nature of the data and
the extent of their processing
Right to rectification, completion and/or deletion of
the personal data
Right to restrict the processing of personal data
Right to transfer personal data
Right to object to a processing activity (under certain
Right to revoke the declaration of consent at any
time. This revocation does not affect the lawfulness of
the processing activities that occurred as a result of the
consent up to the date of its revocation.
Moreover, the person concerned has the right to file a
complaint with the data protection authority.
Information on your right to object
Right to object on a case-by-case basis
You are entitled to object to the processing of your personal
data if it serves grounds of public interest and the balancing
If you file an objection, we will no longer process your
personal data unless we provide compelling legitimate
grounds for the processing that outweigh your interests,
rights and liberties. The same applies if the processing occurs
for the purpose of asserting, exercising or defending any legal
Right to object to the processing of personal data for
If, within the scope of direct advertising measures, you have
given your consent to the processing of your personal data
for marketing purposes, you are entitled to object to this type
of processing at any time without stating any reasons.
If you object to the processing for marketing purposes, we will
no longer use your personal data for these purposes.
The withdrawal of your consent can be addressed without a
form requirement via mail to DenizBank AG,
Münchener Straße 7, 60329 Frankfurt am Main or via Email
Supervisory authority responsible for monitoring
compliance with data protection regulations :
Der Hessische Datenschutzbeauftragte
Postfach 31 63
Telefon: +49 611 140 80
Fax: +49 611 140 89 900